Customer
Relationship Management
Our offerings
The Siebel practice
at Consulting 101 offers its customers end-to-end Siebel
consulting services, from Initiation to deployment of
the chosen solution to maintenance and support.
`Pre-Implementation'
offerings
Strategy and road map
This involves understanding the business vision, strategy
and goals, studying the current business processes and
systems, capturing high-level Siebel requirements, and
suggesting a Siebel implementation road map.
Proof of
concept
This involves building and demonstrating a siebel prototype
to establish that the product or custom solution satisfies
business requirements.
Business
process mapping and gap analysis
This involves mapping the customer's business processes
to those of the selected Siebel product. Functionality
gaps in the product, i.e., the desired functionality
not met by the Siebel product, are identified and customizations
or alternatives suggested.
Solution
architecture
This involves the architecture of the various components
of a Siebel solution and the required interfaces of
the Siebel product with the back-end / legacy systems.
Audit
This involves conducting an audit of the existing Siebel
solution and suggesting corrective steps in terms of
improvements, modifications, or upgrades.
Upgrade assessment
This involves a high-level understanding of current
customization and future requirements, and analysis
and impact assessment with respect to the target version.
The high-level upgrade project plan and a determination
of the commercial implications enables the customer
to decide whether to upgrade, re-implement a solution
or maintain status quo.
'Implementation'
offerings
Build
This involves deployment of the Siebel solution and
includes activities such as requirement analysis, designing,
configuring, testing, user training and deployment rollout.
Product upgradation
This involves upgrading from the existing version to
the newer version of the Siebel solution, e.g., Siebel
6 to Siebel 7.
Application
integration
This involves designing and building real-time or batch
interfaces between the Siebel solution and legacy or
ERP systems. This could involve initial data load, periodic
data migration or real time integration.
Product Migration
This involves migrating the Siebel functionality from
an existing Siebel solution or a legacy system, to the
new Siebel solution.
Customer
data consolidation
This involves designing, building and deploying a consolidated
customer data model, data cleansing, deduplication and
data validation rules.
Custom reports
development
This involves building of customized reports using the
chosen reporting tool.
Application
testing
This consists of testing the Siebel solution using real
or simulated business data to ensure performance as
per required standards. The testing process consists
of unit, system and integration testing, and is automated
using the appropriate testing tools.
User training
This involves training the users or superusers from
the customer's organisation, on the Siebel solution's
functionality, features, navigation, usage, as well
as system administration.
'Post-Implementation'
offerings
Application
management outsourcing
This involves the maintenance and support of the customer's
existing Siebel solution, e.g., providing helpdesk facilities,
DBA support, and application maintenance support on
24X7 basis.
Deployment
rollout
This involves the rollout of the existing Siebel solution
to new businesses, divisions or locations of the customer's
organization.
Performance
optimization
This involves analyzing and testing the Siebel solution
for performance and tuning the same to optimize the
performance as per the defined standards.
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